Helpdesk support has been tainted with a negative image since its creation, with many associating it with long wait times, inexperienced and inadequate responses and a frustrating reality in which you’re painstakingly moved from person to person. It doesn’t have to be that way and truly – the end of bad helpdesk support is in sight.
We currently live
The NHS (among many others globally) was affected by an outbreak of malware known as WannaCry! last Friday causing widespread problems and a frenzy of media coverage.
The facts you should know about the WannaCry! malware:
The malware is called “WannaCry”
It is a type of “ransomware” which encrypts the files of infected machines to extort money from the
London is well paved to be a fibre city, offering super speeds to both businesses and individuals alike through its up and coming infrastructure, with many businesses opting to invest in the different types of fibre connections available. Fibre-to-the-building (FTTB), the fastest fibre connection possible of which replaces all copper cable from the telephone exchange to the premises with fibre optic wiring specialised
In most businesses, emails are the central hub of the operation and as such, it is important that they are managed effectively. A simple thing such as a missed email could result in a loss of business, such is the importance of getting it right. It is common to become completely swamped with emails, so much so that it can
IT is an important aspect of any business and is something business owners rely on heavily to ensure the smooth running of the operation. Whether it’s a fast internet connection, large memory capabilities or reliable emails, it is important to get it right. Although the increase in IT is hugely beneficial for businesses, there are always going to be hiccups
IT is developing at a scarily fast rate and businesses can either embrace it or ignore it; but the latter could mean they are left behind. There are over 2 billion people using smartphones and there will definitely be an increase in this number in 2017. It looks likely that IT advancements will surge throughout 2017; this is set to
If you run a medium to large company, you are likely to come up against many IT issues from your employees, which can have serious consequences for your business. Whether it’s an issue with the hardware, problems connecting to the internet or email difficulties, it is imperative that these are dealt with quickly and efficiently. Most employees won’t have a
We only tend to notice how much we rely on our IT systems when a problem arises. The panic sets in when employees can’t access files or documents to do their work or when customers are phoning up to complain about not being able to use the system. Although employees may welcome a bit of downtime while a solution to
We live in a world where working arrangements are far more flexible than ever before and the standard 9-5 stint at the office is quickly becoming a thing of the past. As workers try to achieve a better balance between work and life, those companies who support their employees with this are the ones who are more likely to have
Cloud computing makes life a lot easier for businesses; it allows the transfer of files quickly and efficiently, it is safer than storing documents on the physical PC and it can promote remote working for employees. Cloud services, such as office 365 should be part of your online IT support if you want your business to become more efficient. If