Fast, responsive service
Sometimes all a fix needs is someone to speak to on the other side of the phone. With Cubit, we offer a helpdesk support service staffed with experienced and competent technicians that are available to answer your emergency calls when assistance is required.
- Friendly well-trained support staff
- Quick, powerful remote management software
- We don't employ 1st line call loggers
- Your call will be answered by a technician every time
- The technicians you speak with are the same people who visit you onsite
- Report issues quickly and easily by phone, email or web
- All calls are prioritised and managed via our easy to use helpdesk software
- Urgent issues dealt with immediately
- Ticket reporting allows us to manage reoccurring problems and identify training requirements
Unlimited support provided during standard office hours, 9:00 to 17:30.
An extended service is available for clients requiring support from 8:00 to 18:00.
Out of hours service available via a dedicated emergency phone number.