Cubit Technology offers you complete support for all of your IT needs. We offer different levels of IT support depending on the task at hand. Whether it's a simple a call to our helpdesk or for more complicated issues, we'll come directly to your office. No matter the problem, Cubit is within reach.
Helpdesk Support in London - And UK wide
Sometimes all a fix needs is someone to speak to on the other side of the phone. With Cubit, we offer a helpdesk support service staffed with experienced and competent technicians that are available to answer your emergency calls when assistance is required.
- Friendly well-trained support staff
- Quick, powerful remote management software
- We don't employ 1st line call loggers who just pass on your details
- Your call will be answered by a technician every time
- The technicians you speak with are the same people who visit you onsite
- Report issues quickly and easily by phone, email or web
- All calls are prioritised and managed via our easy to use helpdesk software
- Urgent issues dealt with immediately
- Ticket reporting allows us to manage reoccurring problems and identify training requirements
Onsite IT Support - Assistance in person
Sometimes support can't be dealt with over the web and may require a technician direct to your office or team. At Cubit, your team can enjoy expert support at their desks with our inclusive onsite support service. To no additional cost, our onsite support is happy to come onsite as required.
In addtion to reactive support visits, we also offer proactive support and maintenance visits that can be scheduled to best fit you. Whether flexible or at fixed intervals - we're happy to assist with all such call-outs, with engineers able to work either alone or alongside current IT staff at your organisation.
Depending on the size of your business we will tailor our service to best meet your requirements, doing whatever it takes to make sure your systems are running well and staff are happy with their technology.
IT Solutions for Windows, Mac and Linux
At Cubit Technology, we support Windows PC, Linux and Mac desktops/devices without bias. Despite the make of your device, our support team are all experienced and proficient with the individual platforms - so you can rest assured you'll receive the correct implementation, design and support at roll out.
When we design network solutions, we're always sure to use the most up-to-date and appropriate technology for the job regardless of the underlying technology. We have extensive knowledge across all platforms.
We can offer you:
- Ensure reliable accessing of Windows file servers from Mac computers
- Fixing compatibility issues between MS Office on Mac and PC
- Supporting you in making a decision on the best cloud services for your platform
- Open source server technology
- as well as much more
Unlimited support provided during standard office hours, 9:00 to 17:30.
An extended service is available for clients requiring support from 8:00 to 18:00.
Out of hours service available via a dedicated emergency phone number.